Privacy Policy

Here at Ulo, your trust and privacy is important to us. That is why we have put together this simplified Privacy Policy document that explains how we collect, use, and protect your information when you use our platform.

1. What Information We Collect

When you sign up or create a profile, we may collect:

• Your name, contact details, and location
• Your profile details such as services offered or needed, experience, and availability
• Verification documents like ID and background check reports for caregiver
• Messages and communication with other users

2. How Your Information is Used

We use your information to:

• Help match you with the right users (caregivers or care seekers)
• Show relevant profiles and service needs to others
• Improve our platform and provide support
• Keep the community safe through identity verification

3. Who Can See Your Information

Your profile (including services, availability, and basic contact info) may be visible to other registered users. This helps care seekers and caregivers connect easily.

Private information such as personal messages or identity documents WILL NOT be shared publicly, but can be accessed by our support team if a report or dispute is made for safety or investigation purposes.

4. How we keep your data safe

• Conversations are encrypted on the platform
• We do not sell your data to third parties
• We use secure technologies to store and process your data

5. When We May Share Your Data

We may share data with law enforcement or authorities only when legally required or in case of user-reported issues involving safety or misconduct.

6. Your rights

You can:

• Access or update your personal information
• Request to deactivate or delete your account
• Contact us with any questions or privacy concerns at admin@ulohelps.com